Refunds & Returns Policy

At Innocence Cannabis, we want you to have a great experience every time you shop with us. Due to New York State regulations, we’re not able to accept returns or exchanges on any cannabis products—opened or unopened. Once a product leaves the store, the sale is final.

Before You Head Out

If something doesn’t look right, or you have any concerns about your purchase, please let us know before you leave the dispensary. We’re always happy to take a quick look and make sure everything is perfect.

Order Accuracy

Our team will review your items with you at checkout so you can feel confident you’re getting exactly what you wanted.

If you ever have questions about a product, effects, or how to choose the right fit for you, we’re here to help every step of the way.